Refund policy

Last Updated: 8 July 2026

This Return Policy applies to products purchased from Acoustas LLC (“Acoustas,” “we,” “us,” or “our”) through acoustas.com. It should be read together with our Terms and Conditions, including the Limited Warranty.

1. Return Window

We accept returns within 30 days of delivery. Requests made after 30 days may not be eligible for a return or refund, though defects may still be covered under our Limited Warranty (see our Terms and Conditions).

2. How to Start a Return

All returns must be initiated through our website. Contact us at info@acoustas.com to begin, and do not ship any item back until your return has been approved and you have received return instructions.

3. Eligibility Requirements

  • The item must be in its original condition, including all original packaging, accessories, and materials.
  • Valid proof of purchase is required.
  • Returns that do not meet these requirements may be refused or subject to additional deductions.

4. Non-Defective Returns

  • A 10% restocking fee applies to items returned in good working condition (that is, returned for reasons other than a defect).
  • Original shipping costs are non-refundable.
  • Return shipping is the customer's responsibility.

5. Defective Products

If your product is defective or malfunctioning, you are eligible for a full refund or a free exchange, with no restocking fee. We may ask for photos, video, or other information to confirm the issue before approving the return.

6. Physical Damage or Misuse

Items showing physical damage or signs of misuse will be inspected on return. Any deductions or repair costs will be assessed before a refund is issued. Damage caused by misconfiguration, modification, or operation outside published specifications is not covered (see the Limited Warranty in our Terms and Conditions).

7. Return Shipping

Return shipping is generally the customer's responsibility unless we approve otherwise (for example, on a confirmed defect). We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

8. Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method. Processing times vary depending on your bank or payment provider. Any applicable restocking fee, non-refundable shipping, or damage deductions will be reflected in the refunded amount.

9. Exchanges

Exchanges for defective products are provided at no additional cost after we receive the original item. If an exchange is not available, we will issue a refund instead.

10. Contact Us

Questions about a return or refund? Contact us at:

Acoustas LLC
2006 E Franklin St, Ste 103
Richmond, VA 23223
USA
Email: info@acoustas.com