Shipping policy
Thank you for shopping with Acoustas. Every product we ship is carefully assembled, tested, and packaged in the United States. We take great care to ensure your order arrives safely and in perfect condition.
1. Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after being placed. Orders are processed during regular business hours (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
We primarily ship using UPS, USPS, and DHL. The selected carrier is based on the size, weight, value, and destination of your order. Available shipping options will be displayed to you during checkout.
3. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method, package weight, and destination. The total shipping cost will be shown before you complete your purchase.
4. Tracking Your Order
Once your order ships, you will receive an email confirmation containing your tracking number. You can use this number to track your shipment directly through the carrier’s website.
5. Delivery Times
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times after shipment are as follows:
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United States (Standard): 3–7 business days
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United States (Expedited): Available at checkout
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International: Varies by destination and carrier, available at checkout
Please note that these are estimated arrival times and may vary due to factors outside of our control, such as customs processing or carrier delays.
6. Delays & Exceptions
In the event of any unexpected delays in processing or transit, we will make every effort to notify you and provide updates. While delays are rare, they can occur due to carrier issues, weather conditions, or customs procedures.
7. International Shipping
Acoustas proudly ships worldwide.
The best way to confirm if we currently ship to your country is to proceed to checkout. If your location is supported, shipping options and rates will be displayed automatically.
If your country does not appear as an available destination, please contact us at info@acoustas.com, and we will do our best to assist you with a custom shipping solution.
Please note that international orders may be subject to import duties, taxes, or customs fees determined by your local government. These charges are the responsibility of the recipient.
All orders ship from the United States.
8. Contact Us
If you have any questions about shipping or your order, please contact us at:
Our team will be happy to assist you.
At Acoustas, we’re committed to delivering not only exceptional sound, but an exceptional experience. Thank you for choosing us for your audio and acoustic needs.